Telephone Planet

Most small businesses rely on just a landline and a mobile phone for their daily operations. A landline has its own limitations, it might not be possible for the business owner to be around the phone at all times. If he wants to be accessible at all times, the only other option is the mobile phone. But not many would want to give out their personal mobile number for business calls. If the business owner decides to take two mobile numbers, one for personal use and one for the business, there is the added hassle of carrying around two mobile phones at the same time.

These problems can be effectively eliminated by using a freephone 0800 number. It automatically and intelligently routes calls to the mobile phone and landline according to the time of the day. It is also possible to customize call preferences to suit individual tastes. The IVR menu can be uploaded with a professionally recorded voice prompt message that urges callers to select options 1, 2, 3 etc. according to their requirement.

For example, a caller who wants an urgent resolution may indicate his preference by punching the number 1. If it is just an enquiry call, the caller may choose to leave a voice message and the business owner can call back later. The 0800 greeting message can be customized for normal daytime operating hours as well as out of hours. If the call is of a general nature, the caller may be requested to call back during the operational hours; on the other hand if it is an urgent requirement, the caller may indicate that by choosing the designated number.

Comments are closed.